Salesforce has also touted the potential of AI agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.

Microsoft is launching artificial intelligence-driven “autonomous agents” for its Copilot software, the company said Monday, in a move seemingly made to push Salesforce on customer management software.

Microsoft announced an expansion of its Copilot platform, introducing new autonomous agents to improve business processes across sectors. The update emphasizes security and governance, allowing businesses to create AI tools for tasks such as sales automation and supply chain management.