Airbnb offers refund to guest after Palisades fires booking complaint went viral - The guest eventually was offered a refund

Airbnb is getting backlash after initially failing to cancel one woman’s booking for a property near the Palisades Fire ravaging Los Angeles, California. Ana Mostarac wrote on X that the company “failed in the moment when it matters most.

Airbnb policies, generally speaking, do not favor guests. When it comes to canceling a reservation past a certain date, there are few accepted reasons that ultimately result in a full refund. In fact,