What’s the outlook—and opportunity—for CX in 2025? It looks like 2025 will be another year of CX mediocrity for most brands. Don’t lose hope! For the bold CX leaders who are ready to kick things into ...

Instead of marketing trends, let's talk about what we need from leaders in 2025-not just strategies or tools but the qualities that truly matter ...

While everyone is fixated on prescriptive, generative and agentic flavors of artificial intelligence, the executive CRM vendor panel brought together for the CRM Playaz 'What is CRM in 2025' series, ...

Drive business growth with game-changing CX AI insights'Did you know that research firm Metrigy says over 90% of organizations are using AI for customer and employee interactions or planning to by ...

CallRail, a lead intelligence platform provider, today launched capabilities that will enable businesses to track and attribute unique traffic from artificial intelligence-generated search engines, ...

HubSpot has launched AI Search Grader, a tool that analyzes brand awareness and sentiment across artificial intelligence chatbots as more customers turn to tools like ChatGPT and Perplexity for search ...

E-commerce marketing platform provider Omnisend today launched a beta version of its upgraded reporting feature, allowing e-commerce merchants to analyze emails, SMS, and push notifications in one ...

These efforts ensure alignment, engagement, and adoption across organizations to maximize the value of the investment and mitigate operational disruptions.

Boomi, an integration and automation solutions provider, has acquired Rivery, a data integration provider that offers Change Data Capture (CDC) for real-time data movement. Terms of the deal were not ...

Perion Network, a technology provider connecting advertisers to consumers across digital channels, has integrated Experian's identity graph into its solutions, advancing its cross-channel and ...